How to Get Child Care Assistance in Nyc
Reviews of Assistance Home Care
40 Reviews Write a review
Home Care Reviews for Assistance Home Care
October 23, 2021
I am a past client of this provider
DO NOT use this company if you want good help for your loved one. Your mind should be put at ease with someone taking care of your family member or friend. It WILL NOT happen with Assistance Home Care! Their care "pros" repeatedly fell asleep while taking care of our dad, were consistently late (sometimes didn't even show up for scheduled shifts) and even placed him back in his bed with urine soaked sheets. I even watched a video of one worker not aiding, but walking 10 feet in front of our dad (who uses a walker) as his catheter bag was dragged across the carpet 2 feet behind him. These are just a few instances in our nightmare of an experience with Assistance Home Care. We reached out to the president and co-founder and his response to us was nothing short of insulting. I would never recommend this company! Please look elsewhere.
Provider Response
We started our company in honor of my mother-in-law over 10 years ago and have served over 5,000 families since we began. We have been blessed to surround ourselves with amazing teammates over the years who make an incredible difference in the lives of our clients and the overall community. While we are far from perfect, we do care, and we go to great lengths to always make things right and stand behind what we do each day. Caregiving is not easy and home care is very much a people business and comes with it a variety of issues that we support, troubleshoot and work through each day. Our Team takes full responsibility for not living up to your expectations. We were surprised that no where in the review did you discuss how our Team responded to your concerns. We have always had an internal way of thinking at Assistance Home Care from the very beginning on what it means to serve our clients. This being a simple pledge that if any of our Clients feel that we did not do a wonderful job that visit and they contact us within 24 hours of the visit and share their concerns, our Team is empowered to waive the entire visit. As every business understands. a company is only as good as its employees, and this is where I would like to highlight how our Team responded to the family's concerns. Our Team had scoured through our notes and pulled every single incident or mention of issues, no matter how large or small or whether it was within the 24-hour window of time and committed to waiving 100% of the charges that they incurred for services for that specific shift. For example, if our employee was there for 12 hours and they were identified on video falling asleep, we took full responsibility of the situation and waived 100% of that 12-hour shift. As another example, our Team refunded 100% of a shift when one of our Team members suffered a unforeseen seizure. Altogether, after reviewing each and every item that was brought to our team's attention, our Team stood behind our service and waived/refunded well over $2,500, which included $600 for your time and frustration. While no business wants to let their customers down, we are proud to empower our employees to always do the right thing without having to reach any further for approval and for taking the initiative to be so responsive to this family and take full responsibility. Assistance Home Care also took an additional step to demonstrate our sincerity and commitment to do better by sending a letter along with a $3,000 donation in honor of our Client and their family that would be used to help others in our community while also bringing awareness to this situation and our shortcomings by sending it directly to the St. Louis Chapter President of the Alzheimer's Association and cc'd the family. Again, while we are far from perfect, there will always be situations that no matter what one does to attempt to rectify the situation, we will be unable to fully do so in the eyes of the customer. The family was very direct that they would share their experience on social media and other available platforms, and I fully accept their ability to do so, and assume responsibility for our actions. While I am disappointed that we failed to live up to this customer's expectations, I continue to be proud of what we do, our team and knowing that we tried our best!
April 09, 2021
By Mymomis91I am a friend or relative of a current/past resident
Assistance Home Care stepped in on very short notice to get my 91 yr old mother back on her feet. Every one of their aides (and office staff) was unfailingly courteous and competent and they all went the extra mile - asking to take on whatever they could. My mother had fallen and fractured her pelvis - the aides not only addressed her ADLs, but also encouraged her to get onto her feet and begin walking as quickly as possible, with them standing by. The building where she lives has been prickly about COVID precautions but the aides bore up well under the delays imposed. (I have had my own issues with the building.). We could not have been more satisfied, and, while I hope that my mom remains independent, if the time comes again that she needs help we will be calling Assistance Home Care.
Provider Response
Thanks for allowing us the opportunity for our Team to jump in and support you and your mom! Can't thank you enough for taking the time to share your experience with our Team!
November 18, 2020
By TomI am a current client of this provider
I started with Assistance Home Care since 2019. They are great. They help with safety, transportation and wait for the doctor. I would highly recommend!
November 18, 2020
By BarbaraI am a current client of this provider
I appreciate all the things that are done for me by my caregiver, Caroline. She is always helpful, cheerful and always ready to be of assistance when asked or not asked. I couldn't get along without her.
October 20, 2020
By JohnI am a current client of this provider
I have been with Assistance Home Care South City on a continual basis since 2018. As my needs change, Assistance Home Care has provided me with the care I need to stay at home safely and I love them for that. Assistance Home Care provides my family and I a sense of peace. They are great! I am lucky to have found them. I can't thank them enough!
May 31, 2020
By Karen ReI am a past client of this provider
Assistance Home Care helped my friend for a very long time. The people are friendly and the agency is extremely kind to work with. They have compassion for the needs of the individual and help to keep people from going into homes as long as possible. I would recommend them.
May 11, 2020
By Gina08I am a past client of this provider
Assistance home care was like having another family around for Grandma when we were not able to be there. JJ and her team always took the time to answer any questions we had and fix any issues that may arise. I couldn't imagine having anyone else around during the end of her life to help us bridge that gap.
Provider Response
Thanks for your kind words about our Team and the opportunity to play a part in you Grandma's care! Our thoughts and prayers are with you and your family!
July 07, 2019
By JoanneI am a friend or relative of a current/past resident
Assistance Home Care promptly matched experienced In-Home Caregivers for our elderly Mom suffering from Dementia. Her Caregivers are kind, attentive, capable & caring. Our family especially appreciates AHC's efforts to provide continuity of care by assigning a small number of regularly scheduled Caregivers.
March 24, 2019
By Maureen M.I am a current client of this provider
The agency is very helpful and nice. My mom needs occasional help and Assistance Home care has been great. The staff always arrives on time. The caregivers and the agency have been wonderful. I highly recommend them.
March 22, 2019
By BevJackI am a current client of this provider
We were very hesitant to have In Home Health for our Parents. Assistance Home Care assured us they could provide good quality care with great people and they did! The caregivers were wonderful, helpful and very qualified! They always came on time and were always there when expected. Provided meals, did housekeeping services, had good ideas and just generally did a great job interacting with mom & dad. Both our parents were very happy and enjoyed all the things Assistance Home Care caregivers provided. We couldn't have been happierwith the agency.
February 27, 2019
By Albatross64I am a current client of this provider
Caretakers and company staff helpful, knowledgeable. Caretakers arrive on time and ready to assist! Highly recommendable.
February 23, 2019
By Frank K.I am a current client of this provider
I use Assistance Home Care to keep my bed and bathroom clean and tidy plus prepare and serve me meals as needed. I also use their personnel to go to various appointments. The personnel are friendly and cooperative. Also they are usually on time and responsive. I have had very few problems with the personnel.
February 17, 2019
By Wilmas daughterI am a current client of this provider
This is the most professional caregiver agency I have used since my mother began requiring 24/7 care. They are very hands-on and keep in touch with their clients and their caregivers often. They are very good at pairing clients with caregivers that are a good fit, personality and skills needed. They're caregivers are prompt and very respectful. This agency has been very responsive and understanding to our needs and the stress we all may feel on this journey. They also offer the creation of a life journal for their clients - an added touch of service to their clients.
December 30, 2018
By NancyI am a current client of this provider
We're using the Assistance Home Care services, and so far it's been very good. We chose them mostly because of location. We've only had three people; two of them worked out really well and one didn't out very well. She's actually no longer with the agency. The ones we've had consistently were very good. When we go out, we have them come and sit with my mom. I would recommend them. We've been very pleased.
July 17, 2017
By EllenI am a past client of this provider
We used Assistance Home Care, and we had excellent care from all of those kind ladies who did everything they could for us. They took care of my husband. They cook for him. They washed, did the dishes, and cleaned, and they were very good in providing everything that I needed. I would definitely recommend them.
October 16, 2015
By Gary G.I am a past client of this provider
We originally consulted with Allen and AHG about the options and choices available for our aging mother. The input and guidance given to my brothers and I was tremendous and we immediately hired AHG. Mom has thoroughly enjoyed the caregivers. They are all kind, caring and compassionate to her. AHG did everything they said they would do and much more from a business perspective, but they far exceeded in their relationship with mom. Gary G.
August 12, 2014
By RMHI am a past client of this provider
We used AHC for private home companion care for my mother - 93 yo with dementia. At first, the new people in her life was confusing; however, on the 2nd and succeeding visits Mom enjoyed everyone who came. All of the caregivers were very patient, cognizent of Mom's situation, and so very caring to her and to us.
May 27, 2014
By STL_LKDDI am a current client of this provider
Assistance Home Care is all about caring for people; and they do it VERY well. Our initial meeting was with Sally and Chrissy to address my parents needs. They took notes and were very attentive to what we had to say. We also were able to meet with the caregivers to address needs/concerns of my parents. (They also took notes!) After our return from vacation, my parents response was: "We want the same caregivers when you travel again. They were so nice to us and could not do enough for us." Overall, we were very impressed by the people at AHC. We will definitely use their services again in the near future.
January 10, 2014
By djcowell6I am a current client of this provider
Both of my parents suffer from Dementia and Assistance Home Care has been the perfect fit for us. The goal of my family was to keep my parents in their home for as long as possible and Assistance Home Care is doing just that. Their caregivers are very professional and trained and are great problem solvers. They never give up which is what you need when dealing with dementia. I can't say enough about how glad we are that we selected Assistance Home Care. Allen, Sally, Chrissy and Jennifer are always available if I have questions or concerns. It is truly a team approach. Wonderful company.
January 09, 2014
By MLPI am a current client of this provider
We have been using AHC for a year to fill in when one of our full-time assistant is not available. We've been impressed with both the management and the people that they have provided. When we had to find a new week-end person, we turned to AHC to provide the help we needed.
January 09, 2014
By jack_rinehartOther
Assistance Home Care is a first class operation, manned by the most caring and dedicated team of professionals. They consistently demonstrate a dedication to their clients, a caring attitude for families and others, and employ a staff of highly trained and compassionate professionals. No matter the time of day, they are always available. I would highly recommend Assistance Home Care.
January 09, 2014
By NDgirlzI am a current client of this provider
The company is very responsive, compassionate, good communication, and committed to finding caregiver's that meet the company's high standards. Caregiver is friendly, concerned, on time, does all tasks/errands asked of her in a pleasant manner. Feel comfortable having her in my house.
October 30, 2013
By Pat36I am a past client of this provider
Thank you so much for your compassion and sympathy as well as for providing us with the perfect team to work with Louise, our aunt. Your support throughout her last days is immeasurable.
October 25, 2013
By Caring77983650I am a past client of this provider
I am grateful for the terrific support you and your company, Assistance Home Care, gave me in caring for my husband. After being the main caregiver for 13 years, i became acquainted with your company during the last 6 months of his life. It was a time when i really needed help and for someone to care and listen to my concerns. You did all of that. I had used several other companies and was becoming frustrated in finding the help I needed along with trying to satisfy and insurance company's demands in using a long term care policy. Allen was my advocate and didn't give up when i was about to. I am so grateful that you and your staff worked tirelessly to find a caregiver that was the right fit and was willing to find a replacement to meet my satisfaction if i asked. The quality of your caregivers is top-notch and I feel so blessed in meeting them and having them come into our home. It is evident that you have high standards in your hiring process. There are so many reasons to say thank you to you and your company. At the top of the list is for Allen's promise that he wouldn't let me down and he would find the help I needed. Since I had a high expectations, that wasn't easy but he kept that promise. I thank you for taking the time to get to know your clients and treating us like family. You have that personal touch that says you really do care.
October 25, 2013
By Jackie21I am a past client of this provider
I did some research for in home care companies on the internet. I found a lot of companies but Assistance Home Care was the first one to call me back. They're fine and they did a good job.
October 12, 2013
By MardellI am a past client of this provider
I just have an excellent experience with Assistance Home Care as far as punctuality, availability and attitude of all the workers and Allen himself. They were more than cooperative and really bend over backwards to try and accommodate the needs of my friend. We would call them at the last minute and within an hour, they have someone available.They're very personable and very accommodating. I would definetely use them again.
October 09, 2013
By pemillI am a current client of this provider
Our Mom has needed 24/7 live-in care since she fell and broke her hip at the age 0f 89. We used a different care provider company for the first year and a half. Our experience included high turnover of care givers. The good ones left. and the closure of one franchise and our automatic assignment to a different franchise. We are so happy that our Mom's care manager suggested changing to AHC. Allen and his office staff are so responsive. Most important, our care manager and Allen have worked diligently to quickly identify excellent matches - care givers to our Mom. And they clearly enjoy our Mom as much as she enjoys them. They are truly caring and careful and provide only the best for our Mom. And they have stayed so Mom is no longer confused by new people in her home.
September 30, 2013
By Renee10I am a current client of this provider
Assistance Home Care was exceptional and very caring. They seemed to be on time. They seemed to know what they're talking about. I've had no complaints at all. The caregivers were good. We were satisfied with their care.
September 30, 2013
By Janet32I am a current client of this provider
They're very professional. The lady that I have working with me now is both kind and competent. She's not lacking at all in personal interest but she's also aware. She doesn't walk in the door and look at me like I'm suppose to tell her everything. She looks around and picks up on things. She's very bright and right on the ball. I really appreciate that.
April 15, 2013
By MaryRCI am a past client of this provider
I just wanted to say "Thank You" to Allen and Sally and our caregiver Diana for all your support and loving care provided to my dad last winter. As a RN, case manager, who was working full-time and caring for dad at my home in his last months, I was very particular about who I wanted to care for dad when I had to leave the house. The respite care provided was caring, confident and made me feel very secure. I am grateful that I met Allen at a seminar and that he and his staff could meet my needs. I would highly recommend this agency for any family or caregiver needing assistance in the home.
March 22, 2013
By cathy gI am a past client of this provider
Assistance Home Care continually went above and beyond to minister to every conceivable need possible. Their team anticipated our family's needs and proceeded to assist and problem solve each step of the way. The care-giving team was not only experienced in caring for our loved one but always demonstrated the highest level of respect when interacting, helping our loved one maintain his dignity through very difficult circumstances. Each member of the team from the owner of the company to the office staff/coordinators to the care-giver in the home continually provided detail oriented, personal attention in every aspect of our loved one's care. Our family will be always be grateful to the loving care provided by Assistance Home Care. They truly helped us carry our load leaving more time to simply "be" with our loved one in his final days.
March 07, 2013
By Susan E. M.I am a current client of this provider
I can't say enough good things about Assistance Home Care! From the beginning, they stepped right in and provided such excellent service...it is difficult being out of state and trying to manage my father's care, but since using Assistance Home Care, all of my concerns have been greatly relieved. They have filled a very important role in my life and my father's life and we are very grateful. Everything runs very smoothly with the arrangements we have made with them and probably most importantly, my father's spirits have improved and he looks so forward to his care giver coming. I highly recommend this organization to anyone searching for quality, caring, excellent service.
March 05, 2013
By Kathy W.--Client & Occupational TherapistI am a current client of this provider
Assistance Home Care has been caring for my dad for almost 1 year. I would recommend this company because of the compassion, dedication and integrity that the owners, Allen and Sally, demonstrate. They hire friendly, honest people like Chrissy and Heather. They make it a priority to find caregivers who are compatible with my dad's personality and needs. With any home care situation there are unexpected circumstances. When issues were brought to Allen's attention, he and and his team handled them immediately and professionally. They put my dad and my family first. On behalf of my family, thank you to Assistance Home Care for your personalized attention as you continue to accommodate our ever-changing needs.
March 04, 2013
By Maryellen S.I am a past client of this provider
We were completely comfortable with this organization from the first time I spoke with someone on the phone and even moreso when we met them. Would highly recommend their care to anyone.
March 04, 2013
By thomas12I am a past client of this provider
Great service; fast, responsive, afordable. They took care to be sure we were comfortable and did a great job all around. Only reason we are not still with them is that we moved out of the area. highly recomended.
February 22, 2013
By Maria RSI am a current client of this provider
I would like to share that having assistance is a great reward. Caregivers sometimes forget how much do and the responsibilityit takes; having Assistance Home Care lessens the burden with quality care and services.
February 22, 2013
By The RevI am a past client of this provider
These people put the "Care" in Home Care! I've used three different companies and Assistance Home Care is the one I recommend. The leadership is sincere and the care givers are top drawer.
February 22, 2013
By padI am a current client of this provider
I can't say enough wonderful things about the people and service provided by Assistance Home Care. They provide exceptional service putting the individual client and familiy first. They go above and beyond at every level of care. Allen and his team have become a very important part of our family caring for my Mom and Dad.
February 21, 2013
By CalcI am a past client of this provider
My mother had fallen several times in the previous month and the last spill was bad enough to teke to the ER. Along with the doctor we decided against her will that she needed help, Assisted living is what she required, but the facility we wanted did not have an opening. So until thenwe needed some help, an Assisted Living was the bridge we needed. My mother fought us on this. She felt she was fine. About a month past and a room opened. Now she does not want to go to the home, she is very happy with Assistane Home Care and wants to stay in her condo. While this is not an option, it worked out better than we could have hope for. I would strongly recommend them and will tell friends who are in the same situation about Assisatnce Home Care.
February 21, 2013
By grandma LucyI am a current client of this provider
I am so very pleased with Assistance Home Care and their relationship to my elderly (95 yr young) cousin. My cousin has the perfect match for his needs. Margie is warm, caring, always ready to meet John's every need. She has great insight into what is needed. I never worry when I know that Assistance Home Care and Margie are on the job. I am impressed to the individual attention that is given by Assistance Home Care to find the right match for their clients. If a replacement is needed do to illness or emergencies, Chrissy from Assistance Home Care is very sure to get a person who 'gel' with my cousin. I feel blessed that we have found this wonderful agency and their very caring staff. I would highly recommend them to any family who is in need of high quality care for their loved one.
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About Assistance Home Care
When it comes to choosing the right home care provider for you and your family, Don't Settle!
Assistance Home Care is the trusted name in St. Louis senior home care. Our flexible hourly and customized home care plans enable St. Louis area families to choose as much care as they need whenever and wherever they need it. Providing the best home care is so important for families caring for an aging parent or loved one at home. After all, few things are more unsettling than knowing that your parent or loved one is home alone and in need of care. Every day families juggle between caring for their parents, working, and maintaining a busy family life of their own.
We are there with you to answer your home care questions and help you every step of the way to make informed decisions on the best possible aging in place options.
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Services and Amenities of Assistance Home Care
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Home Maintenance
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Travel
- Travel Details: Staff Will Travel 30+ Miles To Provide Care.
Screening
- In Person Interviews
- Reference Checks
- Driving Record Check
- Credit Check
- Residency Confirmation
- Drug Screening
- Sex Offender Check
Training
- Continual Training
Training Areas
- Patient Transfers
- Stress Management
- Family Communication
- Transition Issues
- Memory Care Training
- Ethics
- Validation Techniques
Payment options
- Insurance
- Credit Card
- Check
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
How to Get Child Care Assistance in Nyc
Source: https://www.caring.com/senior-care/missouri/saint-louis/assistance-home-care-saint-louis
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